Warranty Policy

This Limited Warranty Policy (hereinafter, "the Warranty") establishes the terms and conditions under which Colpix Global offers post-sale coverage for industrial equipment purchased through its official sales channels. This Warranty is strictly limited in nature and applies exclusively within the parameters defined in this document.

2.1 Warranty Period Colpix Global offers a limited warranty of twelve (12) months for electronic components of equipment, counted from the date of dispatch from Colpix Global's facilities or its designated warehouse. When installation is performed by Colpix Global certified technicians, the warranty period shall commence from the date of successful installation, duly documented.

2.2 Coverage Scope The warranty covers exclusively manufacturing defects in electronic components that manifest under normal conditions of use, in accordance with manufacturer specifications and Colpix Global instructions. Coverage includes the supply of the replacement component and remote technical assistance for its installation.

The warranty shall only be valid and enforceable if ALL of the following conditions are met: The equipment must be connected to a UPS (Uninterruptible Power Supply) of adequate capacity The equipment must be protected by an appropriate voltage regulator The electrical installation must comply with applicable local standards The equipment must have been installed strictly following the installation manual provided by Colpix Global The Client must perform the periodic preventive maintenance indicated in the equipment manual The use of compatible and certified inks, consumables and materials is an indispensable condition

The warranty does NOT cover, under any circumstances, damages, failures or defects caused by: voltage surges, spikes or fluctuations; electrical discharges or lightning; unauthorized manipulation by non-certified technicians; modifications, alterations or unauthorized repairs; use of incompatible or non-certified consumables; operation in inadequate environmental conditions; physical damage from impacts, drops or vibrations; transport damage not managed by Colpix Global; fire, flooding or natural phenomena; normal wear and tear of consumable components; or cosmetic deterioration.

5.1 Consumable Nature of Print Heads Print heads are components of a consumable nature, whose service life depends directly on print volume, quality of consumables used, operating environmental conditions, and the frequency and quality of maintenance performed. Consequently, print heads are NOT covered by the standard 12-month limited warranty described in this document.

5.2 Definition and Scope of DOA Policy Print heads are subject exclusively to the DOA Policy (Dead On Arrival). A print head is considered DOA if it presents evident manufacturing defects that prevent its normal operation from the moment of receipt by the Client or from the moment of initial installation, without having been exposed to any productive use.

5.3 DOA Claim Procedure For a DOA claim to be valid and processed by Colpix Global, ALL of the following requirements must be simultaneously met: The claim must be communicated to Colpix Global within five (5) calendar days following receipt of the spare part or component The Client must provide high-quality photographic evidence of the print head's condition in its original packaging and outside of it The Client must provide video evidence of the unboxing process and defects detected The Client must allow Colpix Global technicians to perform a remote technical diagnosis The print head must not have been installed or used under conditions other than those specified

For complete equipment (industrial machines), a DOA claim must be reported within seven (7) calendar days following receipt of the equipment, meeting the same photographic evidence, unboxing video and remote diagnosis requirements.

5.4 DOA Determination The determination of whether a component qualifies as DOA is an exclusive and discretionary attribution of Colpix Global, exercised through its specialized technical team. The determination process will include review of photographic and video evidence provided, performance of remote technical diagnosis, and where technically possible and necessary, on-site or video call technical assistance. DOA determination is not based solely on the Client's statement, but on the objective technical evaluation performed by Colpix Global.

5.5 DOA Resolution If a component is determined to qualify as DOA, Colpix Global will proceed with the replacement of the defective component. Replacement does not include international shipping costs or import duties, which shall be borne by the Client. DOA replacement does not generate a new warranty on the replaced component.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE LIMITED WARRANTY DESCRIBED IN THIS DOCUMENT CONSTITUTES THE CLIENT'S SOLE AND EXCLUSIVE REMEDY AGAINST FOR DEFECTS IN PURCHASED EQUIPMENT. POLÍTICA DE ENVÍOS / SHIPPING POLICY — Comercio Internacional / International Trade : Junio 2025 | : June 2025